Research indicates that more than 50% of Walmart’s customers plan to start researching holiday shopping this month. In response to this finding, Walmart is preparing to meet its customers’ needs and offer an exceptional experience regardless of what or where they shop. This retailer is also trying to complement its customer service with more convenience and better value in the following ways:
Lowering Product Prices
Many customers are planning to shop at Walmart because of the low prices. This retailer is making price investments in gifts and other product categories to deliver more value to buyers at this time of need. Moreover, it plans to offer more Rollbacks to enable customers to save on various gifts, such as electronics, toys, and home appliances.
Expanding the Collection of Must-Have Gifts
Secondly, Walmart is offering a wider variety of holiday gifts from different brands. According to the retailer, many customers seek electronics and home goods, such as furniture.
To offer a better customer experience, it has decided to increase inventory for these products to ensure that the supply matches the demand. The retailer has also introduced new toys to enable families to fulfill their kids’ wishes. Ensure that you visit the “Flash Picks” section on Walmart’s website to see the latest, limited-time deals that are still available.
Introducing the “No Concerns” Return Options
Another way that Walmart is creating a more convenient customer experience is by introducing easier return policies. Starting this October, customers can take advantage of the holiday guarantee. This is whereby they can return electronics and other eligible purchases they make on or after 1st October through 31st January 2023. All Walmart customers in the US can enjoy this service.
Secondly, Curbside Returns allows Walmart customers to return purchased items through their vehicles. This policy saves time because you can return as you collect your weekly essentials. Currently, this service is available in some stores, but Walmart plans to expand it to more stores.
In the third return option called Return Pickup from Home, Walmart offers to pick up returns from the Walmart+ members’ doorstep. To access this service, you need to initiate and schedule an eligible return online. Handing the products to the delivery drivers and allowing Walmart+ members to handle the rest saves you time and reduces the tasks on your holiday to-do list.
Creating the “Spark Good” Initiative
“Spark Good” is a new strategy designed to facilitate giving items to support different communities throughout the country. Walmart discovered that its customers are willing to contribute to different causes they care about and created a platform for them to do so.
Sharing your resources with Walmart.com allows nonprofit organizations and charities to easily access them from one location. This retailer has created two exciting programs as part of the “Spark Good” initiative.
Firstly, the Spark Good Round-Up allows all Walmart customers to pay for their purchases via Walmart bill pay and donate their change to their preferred charity at checkout on the retailer’s official website and an online app. Besides allowing you to choose a nonprofit partner, this roundup program is customizable and easy to use.
The second program, the Spark Good Registry, allows nonprofits to create and manage registries for different products of their choice. This makes it easier for Walmart customers to contribute to areas they believe will significantly impact the community. Moreover, it allows nonprofit organizations can thank their donors.
Offering an Omnichannel Shopping Experience
Offering multiple pickups and delivery options and valuable omnichannel shopping services has also made Walmart’s customer experience more convenient. This is because customers have simpler and more flexible ways of shopping in the upcoming holiday season.
For example, the retailer has enhanced its website and made it more engaging for its customers. Today, you can easily navigate the site and find the best deals. Additionally, the “View In Your Home” or Virtual try-on” site experiences allow you to determine if an item is appropriate for you before you remove it from the gift list.
Walmart has also introduced easier and more convenient pickup and delivery options that allow you to purchase and receive the gifts on your list. For instance, you can receive your online orders within two hours if you use the Express Delivery service.
Conclusion
In summary, Walmart has innovated ways to save its customers money and time as they shop during this holiday season. It has also ensured that you can access any product you want.
